White Glove Service

The Power of Worry-Free Maintenance

Boca Tech and Automation > White Glove Service

White Glove Service

Our White Glove Service program ensures peak performance, efficiency, and enjoyment. Automation technology is complex and evolving, let us handle the heavy lifting. The program is designed to:

  • Ensure operating continuity and increase the longevity of your BTA Systems
  • Guarantee that your BTA System is up to date with regard to the most advanced improvements
  • Provide secure internet access to monitor and remotely control your BTA Systems
  • Give members preferred treatment and extended service hours with respect to scheduling service or maintenance appointments

Operating Continuity and Longevity

White Glove Service Ensures Uninterrupted System Stability

Real-time

System Monitoring

We use live data to keep your system running efficiently and protect you from the unexpected.

Functional

Testing

We perform on-site testing of all BTA-installed systems twice a year to ensure all systems and components are functioning perfectly.

Cleaning

& Calibration

We keep your system in pristine condition with twice-yearly deep cleaning to increase efficiency and performance for a prolonged life.

Power Up,

Power Down Service

Our engineers can remotely reboot your system and run tests after prolonged power-loss or seasonal absence.

Alarm

Vacation Service

Enjoy peace of mind when you are away. We will work with your alarm monitoring company to identify and resolve issues or repair faulty sensors if your alarm is triggered.

Functional Improvements

White Glove Service Provides Access to Operating Improvements

Support

Software Updates

We perform updates as they become available to keep you up and running with the latest operating systems and technology.

Channel

Lineups & Favorites

We perform hard-to-schedule maintenance remotely and apply updates to every surface, preserving your customizable channel line-ups and favorites.

Subscriptions

Renewal Notifications

We keep you in the loop to eliminate gaps in service and renew annual subscriptions so that you don't have to keep track of them.

OEM

New Feature Upgrades

OEM upgrades ensure that you have new features when as they are released. Free updates are installed immediately and remotely by our team of engineers.

New Technology

Recommendations

As your needs grow, we will recommend the best ways to scale and improve your system so that it evolves with you.

Remote System Access

via the Internet

The White Glove Service Program includes a means to remotely access all network-enabled devices in your home from anywhere in the world via the internet using BTA’s Dynamic DNS Service.

Priority Scheduling

for White Glove Service Program Members

Members in the White Glove Service Program will receive priority scheduling for all service calls. Special service hours for after hours, weekends, and Holidays are also available for emergencies.

Tell Us About Your Project

Committed to enhancing the lives of our clients, we would love the opportunity to speak with you about your vision. Simply fill out the form below and a member of our knowledgeable staff will contact you.

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